Support
A bouquet that won't clear, a sound that bothers you, a purchase that didn't come through? The answer may be below. If not, tell us and we'll reply by email.
I bought Zen Mode. How do I get it on a new phone?
Open Petal Picker, and on the main screen tap Restore Purchase. Zen Mode comes back on any device signed in to the same Apple Account. You never pay twice.
Can my family use Zen Mode too?
Yes. Zen Mode supports Family Sharing. If Family Sharing is set up with purchase sharing on, everyone in the family group gets it.
I have Zen Mode but I want hearts back.
Untick Zen Mode · no hearts on the main screen. Tick it again whenever you like. If you run out of hearts with it off, you can carry on in Zen Mode straight from that screen.
I tapped for an ad and got free hearts instead.
That happens when there is no ad ready to play: you're offline, or nothing has downloaded yet. You get the hearts anyway. Refills are limited to four a day, and after that Start over is always free.
A petal won't come off, and I lost a heart.
Something is lying over it, often just the tip of another petal or a flower's centre. Pinch to zoom in and look for the edge on top. Tapping the same stuck petal again won't cost another heart. Every bouquet can be cleared.
How do I turn the sound off?
Tap the speaker at the top of the board, or tick Mute on the main screen. The game also follows your ring/silent switch.